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FREQUENTLY ASKED QUESTIONS

We've categorized the questions into these 4 broad groups. Click one the buttons to jump straight to the relevant questions. Alternatively, you can scroll down this (very long) page for a good read. 

Booking


Booking


BOOKINGS


You can book through our booking page, call our team or send us an email at awwnderful@gmail.com

HOW DO I MAKE A RESERVATION?

 

he sooner the better so we can be sure that we don't come across a double-booking and also to have ample time to prepare for your event! But don't be shy to ask us even if your event date is a little near, sometimes we have last-minute availability!

HOW FAR IN ADVANCE SHOULD I RESERVE A BOOKING

 

This is possible but only subjective to the availability of our attendants and once we’ve made sure that it does not clash with our next booking in the same day. Check with the team on site once you’ve made the decision to do so!

CAN I CHOOSE TO EXTEND THE DURATION OF MY BOOKING ON THE DAY OF THE EVENT?

 

For sure! You can choose to have a 1-hour break between 2 sessions. If the delay is more than 1 hour, additional charges will apply. 

CAN I SPLIT MY PACKAGE INTO TWO SESSIONS?

 

IS THERE A DEPOSIT WHEN RENTING A BOOTH ?

For us to confirm your booking, we will require a 50% deposit at the time of booking, and the remaining balance is to be paid on the date of event. Any cancellations should be made at least 1 week before the event, otherwise your deposit will be forfeited.

Once the date and details are confirmed, we send an online invoice via Square that is payable by credit card and is due by the day of your event. Cash are also welcome !

HOW DOES PAYMENT WORK?

Setup


Setup


setup


O Booth setup takes; 1 Hour , DSLR Booth; 1 Hour, The Boothbox; 2 hr, Multicamera array; 2 hr, Hashtag Printer; 30 Minutes. Arrival time is 1 Hour before the setup time
This is NOT included in the hours that you hired us for

SET UP TIME

 

We charge Rp.300.000 extra per hour of idle time. 

I NEED THE BOOTH SET UP MORE THAN TWO HOUR BEFORE THE EVENT TIME, HOW MUCH DO YOU
CHARGE FOR IDLE HOUR?

 

Full refund will be issued within 48 hours.

WHAT HAPPENS IF TECHNICAL DIFFICULTY OCCURS, AND THE TECHNICIAN IS UNABLE TO SOLVE IT,
RESULTING INABILITY TO FULFILL
SERVICE

 

Clients are responsible for their guest’s behaviour. Damages to computers and equipments ( excluding photo booth props ) caused by event guest will be charged to clients.

DAMAGES AND LIABILITY

 

We strongly recommend for a sheltered space to hold the booth as it cannot function in the rain. The sun and wind conditions can also be tricky to deal with, so some coverage would be most ideal. We will also need flat, stable ground.

IF MY EVENT IS OUTDOORS, DO I NEED TO PROVIDE SHELTER FOR THE BOOTH?

 

Yes, we do events all in radius 25KM from our office. If your event is outside 25kmfrom our office, just let us know and we'll do our best to make it happen.

MY EVENT IS OUTSIDE JAKARTA, CAN YOU DO IT ?

 

One backdrop will be provided at each event. The perfect one for you. You can view our inventory of backdrops here

HOW MANY BACKDROPS WILL BE PROVIDED?

 
 

POST EVENT


POST EVENT


post event


You can access them here. 

WHERE DO I ACCESS MY PHOTOS?


 

Definitely. Simply drop us a mail at wedding@awwsnap.com.sg or contact the Project Manager who handled your event. 


CAN I PASSWORD PROTECT MY PHOTOS?

 

Email, text, or in any other form that is convenient for you. That being said, a written feedback is preferred so that the team can study it carefully to properly address it. If it is a compliment, a written form would allow us to convey your exact sentiments to those involved! Simply email wedding@awwsnap.com.sg or contact the Project Manager who handled your event. 

HOW DO I GIVE FEEDBACK ?

 

Of course! We’ll give you a special discount code that you can pass on to your friends. Simply request for it through the Project Manager who handled your event. 


I LOVED THE SERVICE THAT YOU PROVIDED AND I WANT TO RECOMMEND YOUR SERVICE TO MY FRIENDS, WILL THEY GET A DISCOUNT ?


 
 

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